We want you to be thrilled with your purchase & will do our best to help you be satisfied.
OUR POLICY
Due to the craftsmanship of our products, all sales are final. We do not accept returns or offer refunds.
We may offer exchanges under limited circumstances, decided on a case-by-case basis. If you are not satisfied or if an item is damaged due to quality or craftsmanship, customers must e-mail their concerns within 10 days of receiving items for our evaluation and possible exchange.
Items mailed back for exchange must be unworn, undamaged, and in their original packaging. We reserve the right to refuse any exchange where the product returned is not in its original condition. The customer is responsible for all shipping charges.
Exchanges are not available for customized orders.
If you have an issue with your purchase, please reach out to support@vividesignmiami.com.
A NOTE ABOUT OUR POLICY
Thank you for taking the time to look into our policy on returns and exchanges. It’s probably safe to assume that you’re interested in reading this because you might want to return an item you are currently looking to purchase or that you recently purchased. Please let us help answer or resolve any concerns that you may have so that you can feel good about your order. We encourage you to e-mail us (support@vividesignmiami.com) if you have any questions, we’re good at solving problems so let us assist you through any challenge you’re experiencing that is a result of shopping with us online.
You’re probably happy to know that we can offer exchanges under certain circumstances but still disappointed that we don’t offer any returns. Let us explain why. We are a small business that handmakes many of our exclusive products to order. We typically don’t make a product until someone orders it. So, when you place an order, we’re making it specifically for you. Each time that we accommodate an exchange, we are taking the time to make another product for you. We have decided to limit exchanges and we choose not to accept returns because it is simply not cost-effective for our operation. Our time is limited, and we handle nearly all aspects of our business ourselves. This is the only feasible choice to keep up with orders and still set aside enough time to maintain our business and work on new collections and directions for our brand.
We believe deeply in the quality of our products and know that our products are even better in real life than they appear online. So, if you’re hesitant to purchase something that you have yet to see in person, we believe it’s safe to say that if you’re drawn to it online, then you will not be disappointed when you received the product in the mail.
Thank you for taking the time to read about our policy and our business. As always, please reach out if you have any lingering questions. We’re here for you!
Customized Items
We love to create unique, personal items for customers and friends. If you are looking to buy a customized made item, contact me at contact@vividesignmiami.com and we can chat about what you’re looking for.
Please note, that when we make a custom item it may take some time (one to two weeks) to find the best materials and make your item perfect. Please allow extra time for production and delivery of custom orders. All customized orders are final sales.